Unexpected Slack

Slack (book cover)

Slack: getting past burnout, busywork, and the myth of total efficiency

I’m re-reading Tom DeMarco’s Slack again at the moment, this time with the purpose of providing a thorough review for the bookshelf. It’s such a good book, it might take me several entries to get it all covered. Right now, though, I’d like to write about the weather. And slack.

It’s snowing in northeast Ohio at the moment and although not much has hit the ground yet, plenty is predicted. Cancellations poured through. First it was my noon appointment, then it was the afternoon ones and finally, at the time of this writing, everything scheduled for today was cancelled or postponed. My nearly-full day suddenly became wide-open.

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A Charles Dickens Management Lesson

Mr. Fezziwig's Ball

Mr. Fezziwig's Ball, from A Christmas Carol

In Charles Dickens’ A Christmas Carol, a ghost grants Ebenezer Scrooge the chance to look back into his past and see a company holiday party that Fezziwig, his employer at the time, threw one year. Scrooge observes Fezziwig and his family, the employees and their families, the apprentices (including himself), the household employees and even some of the neighbors as they prepare, arrive and celebrate.

For nearly four hours this party rages on and on. There was dancing and cake and food and beer and music. Scrooge observes every minute of it with glee. He “acted like a man out of his wits. His heart and soul were in the scene, and with his former self. He corroborated everything, remembered everything, enjoyed everything, and underwent the strangest agitation.”

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Stages of Team Development

The stages of team development are already well-described in various places and so going into great detail here would serve little purpose. I will, however, provide a brief overview since I think more leaders would benefit from being aware of these stages and because I’d like to use these terms in future posts.

Overview

New teams travel through four stages of team development before reaching high levels of performance. The different makeup of each team means that no two teams progress through these stages at the same rate (or with the same result). There’s no guarantee that progress will always be forward: it is possible for teams to regress back to an earlier stage due to some conflict or upset in some balance. And some teams may never reach a state of high performance.

Each stage must be passed through before tackling the next. Some teams will be able to spend less time in some of the stages, but it’s not possible to just jump to the end and skip the beginning stages.

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Dear Readers:

Management. Leadership. Administration. Hiring (and Firing). Performance reviews. Interviews. Teams (building, growing, leading). Projects. Managing up, Managing “down”. Authority. Responsibility. Communication. Delegation. Career growth. The list goes on and on.

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Getting over the hump

Getting Over the Hump

Getting Over the Hump (apologies to Jessica at thisisIndexed.com)

I had lunch with a colleague this past week and the subject of long, large-effort projects came up. Projects with a big “hump” keeping you from finishing easily and quickly. (see graph)

He manages a small team of folks who are all pulling toward the same goal. He articulated where he was in relation to the goal and what was needed to get there.

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True Top-Down Org Charts

Org Chart (true top-down)

A true top-down Organization Chart

The traditional top-down org chart has become so standard in today’s corporate America that the first time I posted my alternate version for our team, very few people understood it.

Let me describe it for a moment.
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Interviewing

dialogAs a hiring manager, I’m very interested in many things about a candidate. I always use an interview team (or panel) during this process and assign specific aspects of the interview to individuals on that team. I do this for multiple reasons.

First, I find that multiple ears, eyes and wits give a better overview of a candidate than I get with a single interviewer. I long ago stopped being amazed at how something would get missed by a portion of the interviewers but would get picked up by one or two others.

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SSH behind the firewall

Please note that no warranty is being made here. Even if you follow these suggestions, there’s no guarantee that crackers won’t flood your network, your systems won’t go down and your hair won’t turn green. As they say, “Your mileage may vary”. Follow at your own risk.

Typing in passwords to jump from one *nix box to another can be a real drag. Even more so when you’re on a trusted network segment and you’re using SSH (more information here) to get from one hardened server to another. So I decided to do something about it on my own network. Here are the assumptions and requirements.
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High Authority / Low Responsibility

Low Responsibility - High Authority

Low Responsibility / High Authority

Leading up to this last week’s post on the Responsibility/Authority Ratio, I was challenged to think about a special (and unlikely) case of responsibility/authority imbalance: high authority and low responsibility.

I agree with @IAmRoot that few would admit to being in this situation. It’s tantamount to being overpaid and under-worked. But what would it look like?

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Responsibility/Authority Ratio

High Responsibility - Low Authority

High Responsibility / Low Authority

It’s not uncommon for me to hear the lament that someone (usually the person lamenting) has too much responsibility.

On closer examination, however, I frequently find what’s really happened: They have been given too little authority. Their responsibility level is appropriate, they just have too little authority to get the job done.

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